Few phone calls, spoke with a couple people and made reservations in Hagerstown, MD. Got the confirmation and find out the hotel they booked us for DID not have an indoor pool as we requested. They booked us at another hotel in same town with no indoor pool. Asked for...Read more
I stayed at a Hilton for 75 days in 2014. I asked the front desk to sign my account up for Hilton Rewards (obviously). Now two years later, I discovered they never did this, and Hilton's customer service is denying all of my points because I didn't discover this till...Read more
I reserved a hotel in FL about a week ago, and had to change my reservations due to the hurricane. I tried calling the hotel I was staying at today so I could modify my current reservation but couldn't bc they were closed. So I contacted this other number for Hilton...Read more
I had a horrible experience at embassy suites Indianapolis in upon arrival I call front desk complained about air conditioner they sent mantaince man hebreally didn't do nothing so we went out hoping room would be cool came back went to sleep woke up with no air call...Read more
On Dec 21, i found out that the 30,000+ points in my HiltonHonors program disappeared. Seems I didn't have any activity for over a year. I received a notice in September that I had to have some activity by Dec. 31, 2012, or the points would be deleted, so I logged...Read more
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